Refund policy

📌 Return & Refund Policy – Al3ila Store

Last Updated: 15-09-2025

 

1. Return Window

You may request a return within 14 days from the date of receiving your order.

 

2. Item Condition

  • Items must be in original condition, unused, undamaged, and with all packaging/accessories.

  • Returns will not be accepted for used or damaged items due to misuse.

 

3. Return Shipping Costs

  • Paid by customer if there is no issue with the item (e.g., change of mind).

  • Paid by us if the item is faulty or not as described.

 

4. Refunds

  • Refunds are processed within 7–14 business days after we receive and inspect the item.

  • Refunds will be issued to the original payment method.

 

5. Compensation

If you are unable to return the item (due to courier refusal or local restrictions):

  • We will review the case.

  • Partial or full compensation may be granted depending on product value and circumstances.

 

6. Non-Returnable Items

  • Customized or made-to-order products.

  • Gift cards and vouchers.

  • Certain health and perishable items.

 

7. Contact Us

📧 Email: customer.services@al3ila.com
📱 WhatsApp: +44 7340 202406
⏰ Available 24/7