Πολιτική αποστολής
Al3ila Store Shipping Policy
Last Updated: 30-04-2025
1. Shipping Destinations
We currently ship to 80+ countries worldwide (excluding the USA due to customs restrictions). View full country list here.
2. Processing Time
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Orders are processed within 1-3 business days (excluding weekends/holidays).
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You'll receive a confirmation email with tracking details once shipped.
3. Shipping Options & Delivery Times
| Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard | 10-30 days | FREE | ✅ Yes |
*Available for select countries
4. Shipping Fees
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Free standard shipping on ALL orders (no minimum spend).
5. Order Tracking
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Track your order via the link in your shipping confirmation email.
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Track your order from HERE.
- Issues? Contact us at customer.services@al3ila.com.
6. Customs & Import Taxes
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Customers are responsible for any customs fees (varies by country).
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We do not collect taxes at checkout (except where legally required).
7. Undeliverable Orders
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If an order is returned due to incorrect address/unclaimed packages:
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We’ll contact you to reship (additional fees may apply).
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Or issue a refund minus shipping costs.
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8. Shipping Restrictions
Certain items may have restricted shipping to specific countries.
9. Need Help?
Contact our support team:
📧 Email: customer.services@al3ila.com
📱 WhatsApp: +44 7340 202406
⏰ Hours: 24/7